Artistic Creations By Natasha Burns
Policies & Important Information
 
Payment
  • All prices are in Australian Dollars ~ to work out the cost in your currency, please check today's exchange rate at any online currency converter, such as this one: http://www.xe.com/ucc/
  • Payment is by Paypal please, this is a safe online way to pay and you do not need a Paypal account to use this.
  • Australian buyers may also choose to pay by direct bank desposit, Postal Money Order or if located in Melbourne you may pick-up your item and pay by cash at pick-up. Please contact me for further info if you would be paying by a method other than Paypal.
  • International buyers ~ sorry, I don't accept other forms of payment, it is Paypal only please.
  • I would appreciate payment to reach me within 7 days please.
  • Sorry I do not offer a Lay-by/lay-away service
 
Postage
  • I pack items securely using whatever packaging is appropriate for the item.
  • As it takes time to process your order, your item/s will be shipped within 5 days of receiving your payment, unless it is made to order, where the lead time will be stated in the listing.
  • For postage within Australia, please select if you are Melbourne Metro, Outer Melb-Vic-Au Cities, or Regional.
  • For international postage, I use Australia Post airmail. A quote can be provided before placing your order if you contact me using the form, or, an invoice will be sent separately after you place your order. 
  • Responsibility for lost items will not be taken unless registered post has been purchased.
Returns
  • No returns/exchange for change of mind
Custom Orders
  • For any custom orders – if the value is AU$200 or below, payment in full up front is required prior to commencement of the order.
  • If the value is above AU$200, then a 50% deposit up front is required prior to commencement of order. Once the order is placed, I work on it and communicate as to its progress with the client.
  • Turnaround time depends on several variables, such as current workload, time of year, and what the actual order is. An approximate time example is 4-6 weeks for a painting, but often it is less than that. Sometimes, depending on workload, it is longer.  This is all discussed with the client at the time of order placement.
 
Other Information
  • My work is protected by Copyright, and I retain this Copyright after sale, including custom order paintings. My work may not be reproduced without permission.  This includes my images, with or without watermarks.
Thank you and happy shopping!