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Policies & Important Information


Payment
  • All prices are in Australian Dollars ~ to work out the cost in your currency, please check today's exchange rate at any online currency converter, such as this one: http://www.xe.com/ucc/
  • Payment is by Paypal please, this is a safe online way to pay and you do not need a Paypal account to use this.
  • Australian buyers may also choose to pay by direct bank desposit, Postal Money Order or if located in Melbourne you may pick-up your item and pay by cash at pick-up. Please contact me for further info if you would be paying by a method other than Paypal.
  • International buyers ~ sorry, I don't accept other forms of payment, it is Paypal only please.
  • I would appreciate payment to reach me within 7 days please.
  • Sorry I do not offer a Lay-by/lay-away service
 
Postage
  • I pack items securely using whatever packaging is appropriate for the item.
  • As it takes time to process your order, your item/s will be shipped within 5 days of receiving your payment, unless it is made to order, where the lead time will be stated in the listing.
  • For postage within Australia, please select if you are Melbourne Metro, Outer Melb-Vic-Au Cities, or Regional.
  • For international postage, I use Australia Post airmail. A quote can be provided before placing your order if you contact me using the form, or, an invoice will be sent separately after you place your order. 
  • Responsibility for lost items will not be taken unless registered post has been purchased.
Returns

  • No returns/exchange for change of mind
Custom Orders
  • For any custom orders – if the value is AU$200 or below, payment in full up front is required prior to commencement of the order.
  • If the value is above AU$200, then a 50% deposit up front is required prior to commencement of order. Once the order is placed, I work on it and communicate as to its progress with the client.
  • Turnaround time depends on several variables, such as current workload, time of year, and what the actual order is. An approximate time example is 4-6 weeks for a painting, but often it is less than that. Sometimes, depending on workload, it is longer.  This is all discussed with the client at the time of order placement.
 
Other Information
  • My work is protected by Copyright, and I retain this Copyright after sale, including custom order paintings. My work may not be reproduced without permission.  This includes my images, with or without watermarks.
Thank you and happy shopping!

 

Natasha Burns ~ Artistic Creations 2006 All Rights Reserved
Graphics by Bluhm Studios created from original artwork by Natasha Burns
Web Design by 57 Boutique Street
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